Returns & Exchanges at Infinity
We want you to be completely satisfied with your cutting-edge tech, which is why we offer a 30-day return policy on all electronic devices in their original condition. If your purchase doesn't meet your expectations, our streamlined return process ensures a quick resolution or refund.
Initiate Your Request
Log into your Infinity account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the item in its original packaging, including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are removed or covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once our technicians inspect the device, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing